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Tahoe / Yukon Service Manual

Video Entertainment System Wireless Headphone Malfunction

Cellular, Entertainment, and Navigation | Diagnostic Information and Procedures | Document ID: 5913694 Video Entertainment System Wireless Headphone Malfunction Diagnostic Instructions Perform the Diagnostic System Check - Vehicle prior to using this diagnostic procedure. Review Strategy Based Diagnosis for an overview of the diagnostic approach. Diagnostic Procedure Instructions provides an overview of each diagnostic category. Circuit/System Description The RSI package includes two Bluetooth wireless headphones. When paired to the RSI screen the headphones are used for listening to audio from the RSI system. The headphones have a power button, channel select button, volume control button, and a USB C charge port. The headphones have a built-in rechargeable lithium ion battery pack. To turn on the headphones press the power button for one second. To enter pairing, with the headphones OFF, press and hold the power button for 2 seconds. The headphone name will display as “GM RSI BT HP”. See “Pairing to RSI Screen” below for pairing instructions with RSI screen. To turn off the headphones press and hold the power button for 2 seconds while the headphones are on. Pairing to RSI Screen Only two headphones can be active per RSI screen. To pair a Bluetooth headphone to one of the rear screens:

  1. Touch the Headphone icon from the desired Rear Screen Home Page.
  2. Select Add New Headphones.
  3. Make sure the bluetooth headphone is in pairing mode. To enter pairing mode start with the headphone off, press and hold the power button for 2 seconds.
  4. Once recognized by the system, the headphone is displayed on the list of Available Headphones.
  5. Select the appropriate headphone from the list. Once connected, touch OK at the Pairing Successful pop-up.
  6. Touch OK. Diagnostic Aids If a separate bluetooth headset is available attempt to pair to the rear seat infotainment system to verify audio can be heard from the vehicle. Reference Information Schematic Reference Video System Schematics Connector End View Reference Master Electrical Component List Description and Operation Video Entertainment System Description and Operation Electrical Information Reference Circuit Testing Connector Repairs Testing for Intermittent Conditions and Poor Connections Wiring Repairs Scan Tool Reference Control Module References for scan tool information Circuit/System Verification
  1. Verify no DTCs are present. ⇒ If any DTCs are present Refer to Diagnostic Trouble Code (DTC) List - Vehicle. ⇓ If no DTCs are present
  2. Turn ON the wireless headphones.
  3. Verify the power indicator lamp on all wireless headphone illuminates. ⇒ If the power indicator lamp does not illuminate on all wireless headphones. Replace the inoperative headphone. ⇓ If the power indicator lamp illuminates on all wireless headphones.
  4. Ignition On/Vehicle in Service Mode. Rear seat infotainment system ON. Select an audio source for the P22F Video Display– Right Front Seatback.
  5. Verify that audio is heard from channel 1 on each headphone, using the headphone controls to select channel 1. ⇒ If audio is heard from some, but not all, headphones. Replace the inoperative headphone. ⇒ If audio is not heard from any headphones, or the audio heard is not clear. 5.1. Replace the P22F Video Display– Right Front Seatback. 5.2. Ignition On/Vehicle in Service Mode. Rear seat infotainment system ON. Select an audio source for the P22F Video Display– Right Front Seatback. 5.3. Verify that audio is heard from channel 1 on each headphone, using the headphone controls to select channel 1. ⇒ If audio is heard from some, but not all, headphones, replace the inoperative headphone. ⇒ If audio is not heard from any headphones, or the audio heard is not clear, replace the X83B Audio/Video Receptacle. ⇓ If audio is heard from all headphones. 5.4. All OK. ⇓ If audio is heard from all headphones.
  6. Select an audio source for the P22E Video Display– Left Front Seatback.
  7. Verify that audio is heard from channel 2 on each headphone, using the headphone controls to select channel 2. ⇒ If audio is heard from some, but not all, headphones. Replace the inoperative headphone. ⇒ If audio is not heard from any headphones, or the audio heard is not clear. 7.1. Replace the P22F Video Display– Right Front Seatback. 7.2. Ignition On/Vehicle in Service Mode. Rear seat infotainment system ON. Select an audio source for the P22E Video Display– Left Front Seatback. 7.3. Verify that audio is heard from channel 2 on each headphone, using the headphone controls to select channel 2. ⇒ If audio is heard from some, but not all, headphones, replace the inoperative headphone. ⇒ If audio is not heard from any headphones, or the audio heard is not clear, replace the X83B Audio/Video Receptacle. ⇓ If audio is heard from all headphones. 7.4. All OK. ⇓ If clear audio is heard from all headphones.
  8. All OK. Repair Instructions Perform the Diagnostic Repair Verification after completing the repair. Video Display Replacement Control Module References for media disc player replacement, programming, and setup.