Odor Diagnosis

	Step	Action	Yes	No
	Symptom Definition: Odor originating or noticed through the heater and air conditioning evaporator and blower module and duct system. Cause of Odors A musty odor caused by mold or mildew build-up on the carpet, evaporator core, heater core, passenger compartment air filter, or the heater and air conditioning evaporator and blower module or ducts. A coolant odor cause by leaking heater core, or external coolant leak. An oil odor cause by engine oil leaks, or transmission fluid. Odors caused by the surrounding external environment. Examples: other vehicles, trees, flower, or animals
	1	Have you verified the customers concern and identified the odor. Musty smell Coolant smell Oil smell	Go to Step 3 Go to Step 9 Go to Step 13	Go to Step 2
	2	1. Sit inside the vehicle. 2. Close all of the doors and windows. 3. Start the engine. 4. Allow the engine to idle to normal operating temperature. 5. Select the maximum blower speed. 6. Select the Instrument panel air outlet mode. 7. Select the coldest temperature setting. 8. Cycle through all of the blower speeds, modes and temperatures to define what type of odor is present. Musty smell Coolant smell Oil smell Does the odor have a musty smell?	Go to Step 3	Go to Step 8
	3	Inspect the air inlet grille and passenger compartment air filter for signs of water and debris.	Go to Step 4	Go to Step 5

	Step	Action	Yes	No
		Is there debris or signs of water present?
	4	Remove any debris and replace the passenger compartment air filter. Is the repair complete?	Go to Step 16	—
	5	Inspect for water leaks and a wet carpet. Is there a water leak or wet carpet?	Go to Step 6	Go to Step 14
	6	Perform a water leak test to identify area of the leak. Inspect for the following areas for water leaks: Blockage of the evaporator and blower module drain upper hose Water leaks around the windshield Open body seams, grommets and seals Sunroof drain tubes Leaks around the door seals Is a leak present?	Go to Step 7	Go to Step 14
	7	Repair the leak as necessary. Is the repair complete?	Go to Step 16	—
	8	Does the odor have a coolant smell?	Go to Step 9	Go to Step 12
	9	Inspect the external cooling system for leaks and repair. Loss of Coolant Was there external coolant leak found?	Go to Step 16	Go to Step 10
	10	Inspect for coolant leaking inside the vehicle or for a film build-up on the windshield. Is the condition present?	Go to Step 11	Go to Step 16
	11	Replace the heater core. Heater Replacement Is the repair complete?	Go to Step 16	—
	12	Does the odor have an oily smell?	Go to Step 13	Go to Step 16
	13	1. Inspect for engine leaks: For LM2 engine: refer to Oil Leak Diagnosis For L82, L84, or L87 engine: refer to Oil Leak Diagnosis 2. Inspect for transmission fluid leaks: refer to Fluid Leak Diagnosis	Go to Step 16	—

Step	Action	Yes	No
	Is the repair complete?
14	Perform the odor correction procedure. Odor Correction Is the musty odor present.	Go to Step 15	Go to Step 16
15	Replace the air conditioning evaporator. Air Conditioning Evaporator Replacement Is the action complete?	Go to Step 16	—
16	Operate the system in order to verify the repair. Did you find and correct the condition?	System OK	Go to Step 2