Steering Effort Hard in One or Both Directions

	Condition	Action
	Verify the customer complaint	Test the vehicle on a shop hoist or road test. It may be necessary to compare to a like vehicle to determine if an issue is present.
	Loss of battery voltage at steering gear	Inspect the battery cable connection for looseness and corrosion. Inspect/test the battery. Battery Inspection/Test
	Loss of battery voltage at steering gear	Note: Wiring harness, connectors, and terminals that are part of the electric belt drive rack and pinion steering gear cannot be repaired, the appropriate electric belt drive rack and pinion steering gear component must be replaced. Inspect the power steering wiring harness extension harness connectors and terminals leading to the steering gear for looseness, corrosion, and/or damage. Power Steering Wiring Harness Extension Harness Replacement
	Loss of battery voltage at steering gear	Note: Wiring harness, connectors, and terminals that are part of the electric belt drive rack and pinion steering gear cannot be repaired, the appropriate electric belt drive rack and pinion steering gear component must be replaced. Inspect the power steering control module wiring harness connectors and terminals leading to the steering gear for looseness, corrosion, and/or damage. Power Steering Control Module Wiring Harness Replacement If connectors and terminals are damaged and/or corroded at the Power Assist Motor, replace the Power Steering Assist Motor. Power Steering Assist Motor Replacement
	Loss of communication with the electric belt drive rack and pinion steering gear.	Note: Wiring harness, connectors, and terminals that are part of the electric belt drive rack and pinion steering gear cannot be repaired, the appropriate electric belt drive rack and pinion steering gear component must be
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Condition	Action
	Inspect wiring harness, connectors and terminals at the electric belt drive rack and pinion steering gear torque sensor for looseness, corrosion, and/or damage. If the wiring harness, connectors and terminals are damaged and/or corroded at the power steering gear torque sensor, replace the electric belt drive rack and pinion steering gear. Electric Belt Drive Rack and Pinion Steering Gear Replacement
Binding in the inner tie rod ends.	Inspect the inner tie rods. Steering Linkage Inspection
Binding in the outer tie rod ends.	Lubricate the outer tie rod ends Inspect the outer tie rods. Steering Linkage Inspection
Binding in the ball joints.	Inspect the ball joints. Lower Control Arm Ball Joint Inspection
Binding in the upper intermediate steering shaft.	Replace the upper intermediate steering shaft. Upper Intermediate Steering Shaft Replacement
Binding in the upper intermediate steering shaft boot.	Replace the intermediate steering shaft. Intermediate Steering Shaft Replacement
Binding in the intermediate steering shaft.	Replace the intermediate steering shaft. Intermediate Steering Shaft Replacement
Binding in the steer gear boots.	Replace the steering gear boot. Steering Gear Boot Replacement
Binding in the steering column.	Replace the steering column. Steering Column Replacement
Binding in the electric belt drive rack and pinion steering gear.	Replace the electric belt drive rack and pinion steering gear. Electric Belt Drive Rack and Pinion Steering Gear Replacement
Binding in the front wheel drive shaft inner joint or boot.	Replace the front wheel drive shaft. Front Wheel Drive Half Shaft Replacement - Left Side or Front Wheel Drive Half Shaft Replacement - Right Side
Binding in the front wheel drive shaft outer joint or boot.	Replace the front wheel drive shaft. Front Wheel Drive Half Shaft Replacement - Left Side or Front Wheel Drive Half Shaft Replacement - Right Side